We charge flat fees — either by project or as a set monthly retainer. You know exactly what you’re paying before we start, and that number doesn’t change unless the scope changes and you’ve agreed to it in advance. No charges for calls, emails, or status updates. Ever.
Project price or monthly retainer — no hourly billing regardless of complexity or time spent
Any external spend — tools, software, media — is quoted before we commit to it
We recommend; you decide. Every scope change requires explicit sign-off
Calls, emails, status updates, and check-ins are included at every level
Every engagement is scoped to your situation in an initial call. These are the anchors — actual investment is discussed after we understand what you’re trying to solve.
Every engagement starts with a 30-minute call where we understand your situation, goals, and timeline. We don’t quote prices without understanding what you actually need — and we tell you honestly if a cheaper or different solution would serve you better.
Once we agree on scope and price, that number covers all time, communication, revisions, and deliverables within scope. No surprise line items for extra calls or "out of scope" emails. The only additions are third-party costs disclosed upfront, or scope changes you’ve explicitly approved.
Retainer engagements are month-to-month after an initial 3-month onboarding period. We don’t believe in locking clients into long contracts — we earn your continued engagement by delivering value, not by trapping you in paperwork.
Not sure if TCG is the right fit? Start with a free 45-minute crisis preparedness audit — a high-level review that shows how we think before you commit to anything. (Our detailed audit, with a full written action plan, is a separate paid engagement.)
Traditional agencies bill by the hour and staff to headcount. That creates incentives that don’t align with your outcomes. Here’s the honest comparison.
90 minutes with your leadership team. A written vulnerability assessment and prioritized action plan within 48 hours. No obligation, no pitch — just our best thinking applied to your situation.